shipping policies

Shipping Policy:

-Orders typically ship within 5-7 business days. If you need to make any changes to your order, please email us immediately. 

-$5 flat rate shipping for all mainland US states. Alaska & Hawaii may have additional shipping rates applied.

-You will receive an email once your order has shipped with a tracking number.  

-If you are located outside of the US, please contact us before purchasing. We're happy to work with you to find a shipping price to get our items in your hands!

-We are not responsible for lost or stolen packages after they leave our premises. We will help you work with the postal service, but a refund or replacement cannot be guaranteed. 

Hello em is a one-woman shop! Your purchases are directly supporting me and my family. I'm also a mother of three and a human. So please know that while I work hard to fulfill all orders and requests immediately, things happen. If you need assistance or are concerned about your order, please email us right away at: helloemcollection@gmail.com